Return and Refund Policy
At Artwall&Co, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, we offer you the opportunity to return items within 30 days of receipt for a refund or exchange.
Return conditions :
Items must be returned in their original condition, unused and in their original packaging.
Personalized items or special orders are not eligible for return, except in the case of a manufacturing defect.
Return shipping costs are at the customer's expense.
Return process :
Contact our customer service department for a return authorization and specific instructions.
Carefully pack the items to be returned in their original packaging.
Ship the returned items to the address indicated by our customer service department.
Once we have received and inspected the returned items, we will proceed with the refund or exchange as soon as possible.
Refunds:
Refunds will be made according to the original method of payment.
Initial shipping charges are non-refundable, except in the case of manufacturing defects or damage in transit.
If you have any questions or require further assistance, please do not hesitate to contact our customer service department.
